Problem:Customer satisfaction issues as problems are discovered only after receiving user complaints.
Solution:With continuous governance of complete stack and critical batch processes, operations team are alerted even before failures (predict) occurred and corrective actions initiated reducing customer facing incidents. Equipped with improved visibility and predictive insights, customer is also able to scale the operations with cost efficiencies.
“With CfxDimensions full stack visibility and correlation analytics, customer facing incidents came down significantly giving us confidence to add new customers to our hosted offering more aggressively”
- SVP Cloud Operations