Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

November 12 2018, Pleasanton, CA: CloudFabrix Software, Inc. a leading AIOps software company, announces Decision Rooms – a unique capability to help organizations streamline and accelerate the decision making process with clear actions to achieve business and operational outcomes. This new […]