ITSM systems and processes are similar to a front line defence system for Enterprises' effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.
In this video, Rich Lane, a Sr. Analyst from Forrester, shares his views on why it is important for AIOps technology to interplay with ITSM systems and the benefits reaped by the Enterprises.
The later part of the video illustrates how CloudFabrix AIOps Platform delivers this promise with its insightful asset intelligence, deep integration with ITSM systems, root cause analysis, collaboration capabilities and Intelligent interfacing with automation tools.
For full video of Rich Lane covering several other key topics around AIOps, please check this - Watch full video