What is Incident Management in IT and Why does it matter?
July 30th, 2021
Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.
AIOps, AIOps Advantage, Alert Noise Reduction, Autonomous IT Operations, Autonomous Operations, Digital IT Transformation, Incident Management, Incident Resolution, ITOps
AIOps, What is AIOps and Top 10 AIOps Use Cases – CloudFabrix
What is AIOps Artificial Intelligence for IT Operations (AIOps) AIOps tools involve using Artificial Intelligence and Machine Learning technologies along with big data, data integration, and automation technologies to help […]
AIOps, Automation, Cisco Integrations, Incident Management, Incident Resolution, Incident Response, ITOps, Machine Learning, Observability
Accelerate Incident Response and Incident Management with AIOps. 5 Key Benefits in Cisco Environments
Artificial Intelligence for ITOps (AIOps) can help accelerate incident response with all the incident context, impact assessment, triage data and collaboration & automation tools at one place. More specifically AIOps can help automate root causing analysis, enrich the incident with full-stack for impact analysis, present incident relevant Observability data (metrics, logs and traces) in a single pane triage dashboard, and provide built-in diagnostic commands and workflow or runbook automation leveraging integrations with RPA tools.
Incident Management, Incident Resolution, Incident Response, NOC/SOC Teams, Uncategorized
Interplay of AIOps with ITSM Systems
ITSM systems and processes are similar to a front line defence system for Enterprises' effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.
In this video, Rich Lane, a Sr. Analyst from Forrester, shares his views on why it is important for AIOps technology to interplay with ITSM systems and the benefits reaped by the Enterprises.
The later part of the video illustrates how CloudFabrix AIOps Platform delivers this promise with its insightful asset intelligence, deep integration with ITSM systems, root cause analysis, collaboration capabilities and Intelligent interfacing with automation tools.
For full video of Rich Lane covering several other key topics around AIOps, please check this - Watch full video
AIOps, Automatic Context Enrichment, Incident Management
Why automatic context enrichment for alert and incident management is critical for operations?
IT Operations Today Emerging digital IT paradigm shifts like Hybrid IT, Multi-Cloud, Microservices & Containerization, Serverless, Software-Defined Datacenter, etc. are creating compelling new opportunities for IT leaders. However, these same […]
Incident Management, AIOps, Automatic Alert Correlation, Clustering Algorithms, Machine Learning
Use of Un-supervised learning in AIOps
Machine Learning and AIOps Machine Learning allows us to describe precise rules and algorithms for tasks where defining such rules is challenging. Monitoring and event management tools today are based […]