Network/Security Operations Center (NOC/SOC) engineers and service desk personnel are tasked to process numerous incidents as  quickly as possible. However, to resolve an incident they are required to to perform various activities including collecting various operations data including metrics, logs, […]

Incident Management, Incident Resolution, Incident Response, NOC/SOC Teams, Uncategorized

Interplay of AIOps with ITSM Systems

ITSM systems and processes are similar to a front line defence system for Enterprises' effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process. 

In this video, Rich Lane, a Sr. Analyst from Forrester, shares his views on why it is important for AIOps technology to interplay with ITSM systems and the benefits reaped by the Enterprises.  

The later part of the video illustrates how CloudFabrix AIOps Platform delivers this promise with its insightful asset intelligence, deep integration with ITSM systems, root cause analysis, collaboration capabilities and Intelligent interfacing with automation tools.

For full video of  Rich Lane covering several other key topics around AIOps, please check this Watch full video

April 29th, 2020

AIOps, Automation, Incident Resolution, Incident Response

How Knowledge Mining can help Service Desk Personnel Modernize Incident Response in Cisco Environments

A bit of background about Incident Response: It is a standard practice in IT organizations to capture IT operational problems or issues as incidents in an IT Service Management (ITSM) […]

November 24th, 2019

AIOps, Incident Resolution, Incident Response

How incident response and problem resolution are becoming increasingly complex in Modern Hybrid IT environments

The digital enterprises of today In the new digital world, IT enterprises are becoming increasingly hybrid.  While the flexibility offers many benefits, the increased complexity creates security gaps, added risk, and […]

November 15th, 2019