Interplay of AIOps with ITSM Systems
April 29th, 2020
ITSM systems and processes are similar to a front line defence system for Enterprises' effort, in delivering superior customer satisfaction to its IT users. Enterprises are always looking for ways to resolve tickets as fast as possible and at an optimal cost. AIOps systems play a key role in automating data collection required for analysis , equipping support teams with insights to take immediate remediation action and eventually leading to automation of the complete process.
In this video, Rich Lane, a Sr. Analyst from Forrester, shares his views on why it is important for AIOps technology to interplay with ITSM systems and the benefits reaped by the Enterprises.
The later part of the video illustrates how CloudFabrix AIOps Platform delivers this promise with its insightful asset intelligence, deep integration with ITSM systems, root cause analysis, collaboration capabilities and Intelligent interfacing with automation tools.
For full video of Rich Lane covering several other key topics around AIOps, please check this - Watch full video
AIOps, Operational Intelligence, Uncategorized
Transform your IT to Proactive & Predictive Modern IT
Today’s IT Under Pressure: IT operations teams have been tasked to deal with exponential data growth, hybridization, a myriad of operational tools, countless metrics, ever increasing false alert volume, security […]
Cisco Integrations, Enterprise Integrations, Uncategorized
cfxDimensions integration with Cisco WebEx extends the visibility into business goal compliance
WebEx is a cloud-based meeting-place collaboration platform. CloudFabrix integration with WebEx provides the following value to customers: Effectively track and implement business goals by gaining analytics on WebEx around overall […]
Application Modernization, Digital Transformation, Uncategorized
Discovery & Assess – First step of digital transformation
A business has chosen to implement digital transformation. A solid understanding of current baseline is crucial to its success. Here’s how to begin. Is the existing environment suitable and prepared to […]
Digital Transformation, Uncategorized
Digital Transformation is Imperative and Pervasive
Bold digital entrants and fast changing business environments is forcing enterprises across industries to shorten business strategy life-cycles and are looking for software driven technology solutions to radically improve the […]