As a partner, ensuring that the solution, software or hardware sold to customers is getting utilized, deployed, and leveraged correctly ensures customer success. Providing customers visibility into what they purchased and how they are deploying their solutions, vendors’ incentives make partners trusted advisors.
Technology providers are also encouraging channel partners to adopt Digital Intelligence (DI) by sharing more usage data and providing incentives/spiffs to partners who agree to implement leading solutions; these DI technology initiatives are innovative in many ways to allow channel partners to go from resellers to solution enablers and to trusted advisors.
What CFX offers for Customer Experience / Customer Success Management?
- Identifying adoption-eligible opportunities
- Project Management with key milestones for key Solutions
- Adoption success plan creation and submissions for vendor incentives
- Track qualitative & quantitative health scores of product & solution usage
- Automate vendor incentives tracking
- Drive partner-managed adoption services