As soon as the ITOps technician is ready to grab a cup of coffee, a zing comes along as an alert. Cling after zing, the technician has to respond to so many alerts leading to fatigue. The question is why […]

AIOps, Decision Rooms, Incident Management, Incident Resolution, Incident Response

What is Incident Management in IT and Why does it matter?

Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

July 30th, 2021

AIOps, AIOps Studio, CMDB, RDA, ServiceNow

Making ServiceNow better with CloudFabrix RDA

The onset of ServiceNow has relieved the IT Services workforce. With CloudFabrix RDA added to it, we made it even better. Let’s face it that many IT Service transformation implementations […]

July 23rd, 2021

AIOps, CloudFabrix, Incident Resolution

Accelerate & Automate Incident Recovery with AIOps

Automating incident recovery has inculcated rhythm to systems. But ITOps need more than automation. And, that is the acceleration of automated incident recovery. 79% reported in a survey that adding […]

July 1st, 2021

AIOps, RDA, Robotic Data Automation

AIOps Has a Data(Ops) Problem

Modern complex systems are easy to develop and deploy but extremely difficult to observe. Their IT Ops data gets very messy. If you have ever worked with modern Ops teams, […]

June 29th, 2021

AIOps, AIOps Advantage, AIOps Advantage, AIOps Integration, AIOps Studio, RDA, Robotic Data Automation

Let ‘Data bots’ do the hard work of making AIOps and DataOps effortless

For a long time, IT Ops teams have been trying to keep up with the advancements in data analytics and management. In certain organizations, this problem is charged to DataOps […]

June 21st, 2021

Robotic Data Automation

Automatically Sending Kafka Messages to Email or Slack Channel using Software Bots

If you want to automatically send Apache Kafka messages to an Email recipient or a Slack channel, it is very easy to do with our new Software Bots. What you […]

June 18th, 2021

AIOps, ITSM

Top 3 NLP Use Cases for ITSM

What is NLP Natural Language Processing is a specialized subdomain of Machine Learning which is generally concerned with the interactions between the human and machine using a human verbal or […]

May 31st, 2021

AIOps, AIOps Studio, RDA, Robotic Data Automation

eBonding Integration: ServiceNow Incidents to 5 Destinations: PagerDuty, Twilio, Slack, ElasticSearch/Kibana and Email

In this blog, we will walk through the scenario of eBonding ServiceNow incidents to 5 destinations (PagerDuty, Twilio SMS, Slack, Elasticsearch, and Email (using SMTP) simultaneously, using Robotic Data Automation […]

May 11th, 2021

AIOps, RDA, Robotic Data Automation

Go Beyond Core AIOps Use Cases with Robotic Data Automation (RDA) and AIOps Studio

Implementing any IT project requires time, planning, and effort and AIOps probably requires even more planning and stakeholder involvement, because of the breadth of coverage and potential to bring profits […]

May 1st, 2021