July 30th, 2021
Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.
July 1st, 2021
Automating incident recovery has inculcated rhythm to systems. But ITOps need more than automation. And, that is the acceleration of automated incident recovery. 79% reported in a survey that adding more IT staff to address IT incident management is not […]