Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

The Ever Increasing Alert Noise Problem Modern hybrid-IT environments are monitored by numerous multi-vendor and multi-domain monitoring tools that generate humongous amounts of alerts and events, most of which are not readily actionable. The Industry term for this is “Alert […]