Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

AIOps, AIOps Studio, CMDB, RDA, ServiceNow

Making ServiceNow better with CloudFabrix RDA

The onset of ServiceNow has relieved the IT Services workforce. With CloudFabrix RDA added to it, we made it even better. Let’s face it that many IT Service transformation implementations […]

July 23rd, 2021