Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

Artificial Intelligence for ITOps (AIOps) can help accelerate incident response with all the incident context, impact assessment, triage data and collaboration & automation tools at one place. More specifically AIOps can help automate root causing analysis, enrich the incident with full-stack for impact analysis, present incident relevant Observability data (metrics, logs and traces) in a single pane triage dashboard, and provide built-in diagnostic commands and workflow or runbook automation leveraging integrations with RPA tools.

The digital enterprises of today In the new digital world, IT enterprises are becoming increasingly hybrid.  While the flexibility offers many benefits, the increased complexity creates security gaps, added risk, and a host of other management issues. Hence, enterprises need strategies that […]