Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let's discuss what incident management is, why it matters to your business, and how you can apply it to your organization.

AIOps

AIOps in 2021 and Beyond: 5 Trends You Should Be Aware Of

As businesses become increasingly digital, IT operations now deal with more extensive and more complex data than before. Traditional tools and strategies might no longer be enough to help them […]

April 21st, 2021

AIOps, Automation, Cisco Integrations, Incident Management, Incident Resolution, Incident Response, ITOps, Machine Learning, Observability

Accelerate Incident Response and Incident Management with AIOps. 5 Key Benefits in Cisco Environments

Artificial Intelligence for ITOps (AIOps) can help accelerate incident response with all the incident context, impact assessment, triage data and collaboration & automation tools at one place. More specifically AIOps can help automate root causing analysis, enrich the incident with full-stack for impact analysis, present incident relevant Observability data (metrics, logs and traces) in a single pane triage dashboard, and provide built-in diagnostic commands and workflow or runbook automation leveraging integrations with RPA tools.

November 24th, 2020

AIOps, Incident Resolution, Incident Response

How incident response and problem resolution are becoming increasingly complex in Modern Hybrid IT environments

The digital enterprises of today In the new digital world, IT enterprises are becoming increasingly hybrid.  While the flexibility offers many benefits, the increased complexity creates security gaps, added risk, and […]

November 15th, 2019